At Sarorra.com, we are committed to ensuring that our customers have a seamless and satisfying shopping experience. We understand that sometimes products may not meet your expectations, and we have designed a clear and customer-friendly Return & Refund Policy to address such situations.

Please take a moment to review the following guidelines to understand how returns and refunds are handled.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was delivered. The return request must be initiated within 3 days from the date of delivery. Items that are damaged, used, or not in their original packaging may not be eligible for a return or refund.

Non-Returnable Items

• Personalized or custom-made products.
• Products that have torn part or all of their packaging.

How to Initiate a Return

If you wish to return an item, please follow these steps:

Contact Us: Reach out to our customer support team at info@sarorra.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.

Pack the Item: Securely pack the item in its original packaging, including all accessories, tags, and labels.

Ship the Item: Send the item to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct one. Please contact our customer support team to initiate an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@sarorra.com. We may request photos or additional information to assess the issue. Once confirmed, we will provide a prepaid return label and process a replacement or refund at no additional cost to you.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us at info@sarorra.com. Our customer support team is available to assist you and ensure your satisfaction.

Thank you for shopping at Sarorra.com. We value your trust and are dedicated to providing you with the best possible service.